Request for Temporary Service Disconnection
Office / Division
Classification
Type of Transaction
Sta. Ignacia Water District
Simple Transaction
G2C > Government to Citizen
Who May Avail
Checklist of Requirements
Where To Secure
All concessionaires of SANTA IGNACIA WATER DISTRICT
1. Full payment of accounts indicated in the current Statement of Account (SOA)
SIWAD Billing Section
2. Official Receipt of payment
SIWAD Cashier
Client Steps
Agency Action
Fees To Be Paid
Processing Time
Person Responsible
1
Go to Public
Assistance and
Complaint Desk
and request for
the temporary
Service
Disconnection
1.1
Instruct the
Meter Reader
to read the
latest water
consumption.
None
40 Minutes
Customer Service / Meter Reader
1.2
Prepare
the SOA(final
bill) and
forward it to the
cashier.
1.3
Fill-up the
Service
Request form
and forward to
the Engineering
Assistant.
2
Proceed to
Cashier and pay
all accounts
2.1
Accept
payment and
issue an
Official
Receipt(OR)
Total Amount Due
10 Minutes
Cashier C
3
Wait for the
Schedule
3.1
Process
request for
approval
None
20 Minutes
Engineering Assistant A / General Manager
4
4.1
Implement
Disconnection
None
40 Minutes
Utilities/Custo
mer Services
Assistant C
TOTAL
1 Hour and 50 Minutes
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